1.To benefit from return, exchange and warranty services, you must bring the original invoice.
2. The item must be in the same condition as when purchased and wrapped in the original packaging.
3. Return within 3 days and exchange within 7 days from the date of purchase.
4. The promotional offer associated with the returned item can be returned if it is in its original condition or the value of the promotional offer will be deducted.
5. Purchases paid with vouchers, credit cards, or by installment purchases cannot be returned in cash.
6. Returning collection amounts to other companies is subject to the terms and conditions of the service provider. The customer must bring the payment receipt with the invoice in order to be able to return the amount if the terms and conditions of the service provider allow
Al-Mohatab will replace the device with a manufacturing defect (non-software) within 3 days from the date of purchase, provided that:
1.The device must be free from any scratches or misuse.
2.Bring the original box with all accessories and usage manuals inside.
3.A report from an authorized service agent may be required prior to replacement.
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